Welcome to WaCipu. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how WaCipu ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our WhatsApp Official API SAAS platform available at https://wacipu.com.
By using our Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
a) Personal Data
When you register for an account, we may ask for:
- Account Information: Name, email address, phone number, company name, and business details.
- Billing Information: If you make a purchase, our payment processors (e.g., Stripe, PayPal) collect credit/debit card information and billing address. We do not store sensitive payment details on our servers.
- Communications: Records of your correspondence with us if you contact our support team at info@wacipu.com.
b) WhatsApp & Message Data
As a core part of our service, we process data related to your use of the WhatsApp Business API:
- Message Content: The content of the messages (text, media) you send and receive through our platform.
- Recipient Data: Phone numbers and contact information of the users you communicate with.
- Meta-Data: Timestamps, delivery status, read receipts, and other logistical data related to your messages.
- Whatsapp Business Profile (WABA) Data: Information from your linked WhatsApp Business Account.
We process this data strictly as a "Data Processor" on your behalf, following your instructions. You, as our customer, are the "Data Controller" for this data and are responsible for complying with applicable data protection laws, including WhatsApp's Terms of Service.
c) Technical & Usage Data
We automatically collect information when you use our service:
- Log Data: Your IP address, browser type and version, time zone, operating system, and other diagnostic data.
- Usage Data: Information about how you interact with our Service, such as the pages you visit, features you use, and the time spent on those pages.
- Cookies & Tracking: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
We use the collected information for various purposes:
- To Provide and Maintain our Service: Including operating, managing, and improving the WaCipu platform.
- To Facilitate Messaging: To transmit, deliver, and track the messages you send via the WhatsApp API.
- Customer Support: To respond to your inquiries and solve technical issues.
- Billing and Account Management: To process payments and send you related information, including invoices.
- Communication: To send you important administrative notices, updates, security alerts, and marketing communications (you can opt-out at any time).
- Analytics: To monitor and analyze usage trends to improve your experience.
- Security: To detect, prevent, and address technical issues and fraudulent activities.
3. Legal Basis for Processing (GDPR)
Our legal basis for collecting and using your personal information depends on the context in which we collect it:
- Performance of a Contract: To fulfill our obligations to you under our Terms of Service.
- Legitimate Interests: For our legitimate business interests in operating and improving our Service, provided those interests do not override your rights.
- Consent: Where we have obtained your explicit consent, for example, for certain marketing communications.
- Legal Obligation: To comply with a legal or regulatory obligation.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share information with third parties only in the following situations:
- Service Providers: With trusted third-party vendors who perform services for us, such as payment processing, data analysis, email delivery, and cloud hosting. These providers are bound by strict data processing agreements.
- Meta (WhatsApp): To provide the core service, we share necessary data with Meta Platforms, Inc. in accordance with the WhatsApp Business Data Processing Terms.
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- Law and Safety: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including implementing appropriate safeguards like Standard Contractual Clauses (SCCs).
6. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. Message content and related meta-data will be retained according to the data retention settings you configure within your WaCipu account or as mandated by WhatsApp's policies.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request copies of your personal data.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request deletion of your personal data.
- Right to Restrict Processing: Request to suspend the processing of your personal data.
- Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
- Right to Object: Object to our processing of your personal data.
- Withdraw Consent: Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at info@wacipu.com. We will respond to your request within a reasonable timeframe.
8. Security of Your Data
The security of your data is important to us. We implement appropriate technical and organizational measures, such as encryption, access controls, and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
9. Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: